SMITH, S; WHEELER, J. 2002. Managing the Customer Experience: Turning customers into advocates. 1. vyd. Harlow: Pearson Education Limited.
Citace podle APA (7th ed.)Smith, S., & Wheeler, J. (2002). Managing the Customer Experience: Turning customers into advocates (1. vyd.). Pearson Education Limited.
Citace podle Chicago (17th ed.)Smith, Shaun, a Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. 1. vyd. Harlow: Pearson Education Limited, 2002.
Citace podle MLA (9th ed.)Smith, Shaun, a Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. 1. vyd. Pearson Education Limited, 2002.
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