GRAY, J. L; HARVEY, T. W. 1992. Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs, and Provide Competitive Customer Service. New York: John Wiley and Sons.
Citáce podľa APA (7th ed.)Gray, J. L., & Harvey, T. W. (1992). Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs, and Provide Competitive Customer Service. John Wiley and Sons.
Citácia podle Chicago (17th ed.)Gray, Janet L., a Thomas W. Harvey. Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs, and Provide Competitive Customer Service. New York: John Wiley and Sons, 1992.
Citácia podľa MLA (8th ed.)Gray, Janet L., a Thomas W. Harvey. Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs, and Provide Competitive Customer Service. John Wiley and Sons, 1992.
